Maxhotel Amsterdam Schiphol Airport · ★4.67 · Hotel in Hoofddorp
Multiple serious problems confirmed across this hotel. Room descriptions don't match reality in 111 of 374 low reviews—guests find spaces far smaller than photos suggest. Cleanliness lapses appear in 56 low reviews, with stains on bedding and poor housekeeping on longer stays. Maintenance issues like broken showers and clogged drains hit 43 low reviews. Host communication problems appear in 34 low reviews, with staff dismissing guest concerns. These problems show up in both low and five-star reviews, meaning they happen consistently.
What the stars hide
The listing photos show spaces larger than the actual rooms. Guests consistently find rooms too small to move around in, with photos not matching reality. This appears across multiple language reviews spanning months.
Counted162 reviews mention accuracy · 106 in the last year · 13 bad enough to change a booking · also raised by guests who still gave five stars
Mattresses arrive with visible stains and marks. On stays longer than one night, rooms receive no daily cleaning despite being hotels. Sheets go unchanged on multi-day visits.
Counted66 reviews mention cleanliness · 46 in the last year · 9 bad enough to change a booking · also raised by guests who still gave five stars
Showers clog and flood bathrooms. Doors are poorly designed with drainage issues. Staff eventually address problems but only after guests report them.
Counted56 reviews mention maintenance · 41 in the last year · 7 bad enough to change a booking · also raised by guests who still gave five stars
Amenities listed on the website—washing machines, bicycles—require extra payment or are located off-site. Websites fail to note these costs upfront.
Counted162 reviews mention accuracy · 106 in the last year · 13 bad enough to change a booking · also raised by guests who still gave five stars
The hotel sits in an industrial area far from Amsterdam city center. It works for airport connections but not for sightseeing trips. Guests needing attractions find themselves stranded without reliable transport options.
Counted123 reviews mention location · 89 in the last year · 6 bad enough to change a booking · also raised by guests who still gave five stars
Listing language, decoded
We read the most recent reviews rather than all of them here, which is not a fair basis for comparing now against before.
Host replies defend house rule violations rather than addressing guest concerns. One host response on file is defensive.
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