Eight of thirteen low reviews cite high resort and parking fees totaling $110 or more daily. These fees appear hidden until after booking and confirmed in five-star reviews too, meaning you will pay substantially more than the room rate. The hidden charge structure is the deal-breaker here.
What the stars hide
Resort fees ($40) and valet parking ($75) appear only after booking and are mandatory with no alternatives. Guests report total daily charges of $110 or more on top of the room rate.
Counted14 reviews mention cost · 6 in the last year · 4 bad enough to change a booking · also raised by guests who still gave five stars
Music from the ground-floor bar reaches upper rooms even with noise-cancelling machines running. Bass carries until 2am or later. This is confirmed in low and five-star reviews from guests seeking quiet.
Counted5 reviews mention noise · 1 in the last year · also raised by guests who still gave five stars
One guest paid for a spa suite with an additional bathtub but found urine on the bathroom floor. Another reported missing hot tubs advertised on Google.
Counted1 review mentions cleanliness · 1 in the last year · 1 bad enough to change a booking
At least one guest arrived to find no room available after valet parking and received no help from staff to resolve the problem.
One guest reported a shooting occurred 200 feet from the hotel during their stay.
Counted1 review mentions safety · 1 in the last year · 1 bad enough to change a booking
Listing language, decoded
Problems run at 10.8% of recent reviews against 5.4% before, which is the same listing either side of the year.
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