What we found

We've read 64,091 reviews across 198 listings so far. This page is what you get when you count them instead of skimming them. Every number comes from the labels behind the reports, and it recounts itself every hour.

One warning before you read on. These are the listings we picked while building the site, plus the ones people have pasted in since. Most are rated 4.8 or higher. It's not a random slice of Airbnb.

  • 64,091reviews read, across 198 listings
  • 1 in 11five-star reviews describe a problem
  • 15%of listings rated 4.8 or higher came out Skip
  • 4.92stars, the highest-rated listing we'd skip
  • 21%of everything we checked came out Skip

Last counted September 22, 2026 at 6:10 AM UTC.

Five stars, and still a problem

Plenty of guests give five stars and then tell you what went wrong. We read those too. These rows count reviews, not listings.

  • Five-star reviews that describe a problem anyway
    5,562 of the 58,615 five-star reviews we've read, 9.5%
    1 in 11five-star reviews
  • Same thing, on listings rated 4.8 or higher
    4,764 of 51,649, across 181 listings
    1 in 11five-star reviews
  • Reviews that mention a problem and play it down
    3,958 reviews said something like "a bit of street noise" about a problem they went on to describe. Every review is asked that as its own question. How we decide says how.
    6.2%of all reviews

How the verdicts fell

From here down, the rows count listings.

  • Book
    157 listings
    79%of listings
  • Skip
    41 listings
    21%of listings
  • Skips among listings rated 4.8 or higher
    28 of 181 listings. A high rating didn't rule it out.
    15%of 4.8+ listings

Why we said Skip

How many of the Skips each problem appears on, the same measure as the Book rows below, with the number it actually tipped in the small print. A Skip can rest on two problems, so the rows overlap. Things that didn't work tipped the most: 24 of the 41.

  • Things that didn't work
    Broken showers, dead Wi-Fi, no hot water. Tipped the verdict on 24 of them.
    93%38 of 41 Skips
  • Noise
    Street noise, thin walls, the neighbors. Tipped the verdict on 11 of them.
    90%37 of 41 Skips
  • Cleanliness
    Dirt, hair, smells, pests. Tipped the verdict on 11 of them.
    90%37 of 41 Skips
  • Not what the listing showed
    Smaller, darker or older than the photos. Tipped the verdict on 15 of them.
    88%36 of 41 Skips
  • Stairs and getting in
    Stairs, no lift, a hard time getting in. Tipped the verdict on 3 of them.
    73%30 of 41 Skips
  • Fees and surprise charges
    Fees that showed up after booking. Tipped the verdict on 4 of them.
    68%28 of 41 Skips
  • The host
    Slow, absent or rude. Tipped the verdict on 5 of them.
    63%26 of 41 Skips
  • Safety
    Wiring, gas, locks that don't lock, unlit stairs. Tipped the verdict on 1 of them.
    49%20 of 41 Skips
  • The street or the neighborhood
    A street that felt unsafe or rundown. Tipped the verdict on 1 of them.
    49%20 of 41 Skips

Why we said Book

A Book means nothing reached the bar: no serious problem that happy and unhappy guests both hit, and nothing repeating among recent guests. It doesn't mean nobody said anything.

  • Books with nothing to go in knowing
    The report lists no problem at all
    6%9 of 157 Books
  • Books with things to go in knowing
    Problems guests raised that didn't reach the bar, listed on the report
    94%148 of 157 Books

What guests still raised on the Books, most common first.

  • Things that didn't work
    Broken showers, dead Wi-Fi, no hot water
    48%75 of 157 Books
  • Cleanliness
    Dirt, hair, smells, pests
    38%60 of 157 Books
  • Noise
    Street noise, thin walls, the neighbors
    37%58 of 157 Books
  • Not what the listing showed
    Smaller, darker or older than the photos
    36%57 of 157 Books
  • Stairs and getting in
    Stairs, no lift, a hard time getting in
    29%46 of 157 Books
  • The host
    Slow, absent or rude
    20%31 of 157 Books

What guests complain about

The share of listings each problem turns up on. The small print gives the reviews behind it. "Serious" means the guest said it hurt the stay or would've changed their booking.

  • Things that didn't work
    On 113 of 198 listings. 654 reviews name it, 72 of them as serious.
    57%of listings
  • Cleanliness
    On 97 of 198 listings. 457 reviews name it, 106 of them as serious.
    49%of listings
  • Noise
    On 95 of 198 listings. 466 reviews name it, 34 of them as serious.
    48%of listings
  • Not what the listing showed
    On 93 of 198 listings. 551 reviews name it, 64 of them as serious.
    47%of listings
  • Stairs and getting in
    On 76 of 198 listings. 292 reviews name it, 13 of them as serious.
    38%of listings
  • The host
    On 57 of 198 listings. 197 reviews name it, 55 of them as serious.
    29%of listings
  • Fees and surprise charges
    On 50 of 198 listings. 162 reviews name it, 23 of them as serious.
    25%of listings
  • The street or the neighborhood
    On 50 of 198 listings. 149 reviews name it, 11 of them as serious.
    25%of listings
  • Safety
    On 39 of 198 listings. 54 reviews name it, 34 of them as serious.
    20%of listings

Which way listings are going

Problem reports per 100 reviews, the last year against everything before it, on each listing. "About the same" covers anything that didn't clearly move, which is most listings.

  • Getting better
    13 listings had fewer problems this year than before
    7%of listings
  • About the same
    174 listings
    88%of listings
  • Getting worse
    11 listings had more problems this year than before
    6%of listings

Last counted September 22, 2026 at 6:10 AM UTC. Recounted every hour.

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