Photos don't match the actual rooms. Seven of twelve low reviews mention this accuracy problem, and it also appears in five-star reviews, confirming it's a real issue. You may arrive to find your room significantly smaller and more cramped than the pictures suggest.
What the stars hide
Guests book based on spacious-looking pictures but receive much smaller rooms where suitcases won't open fully and beds take up most of the space. Multiple guests noted the cramped layout made the room feel uncomfortable.
Counted10 reviews mention accuracy · 5 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
The hallway is narrow and the elevator barely fits a baby stroller, creating difficulty moving luggage and navigating the space.
Counted1 review mentions access
Guests hear neighbors clearly through the walls, particularly at night.
Counted1 review mentions noise
At least one guest found the mattresses uncomfortably hard.
Counted1 review mentions maintenance
Staff supplies placed in the hallway make it difficult to enter and exit rooms without maneuvering.
Counted1 review mentions cleanliness
Listing language, decoded
We read the most recent reviews rather than all of them here, which is not a fair basis for comparing now against before.
Replies are prompt and appear within days. Management apologizes for specific issues like mattress firmness and soundproofing, but does not address the core accuracy problem about room size and photos.
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