The hot water and boiler frequently fail at this penthouse, with seven guests reporting no hot water during their stays. Three guests also encountered damaged flooring and doors, while bathroom drainage problems affected another three. These maintenance issues appeared across multiple reviews, indicating ongoing problems rather than isolated incidents.
What the stars hide
Multiple guests report insufficient hot water affecting multiple showers in one night, and a boiler that failed during stays. The host attributes this to guests not knowing about a button, but guests report pressing it without resolution. This appears in both low and five-star reviews.
Guests report broken wooden flooring in the corridor requiring repair, and bedroom doors that do not lock properly because they do not fit the frame. One guest was injured when they hurt their leg due to broken flooring. This appears in recent reviews.
A bathroom drain overflowed and took an entire day of continuous discussion to resolve. Guests also note missing shower mirrors and outdated caulking.
Master bedroom linens and towels have an overwhelming chemical smell that made sleep difficult for guests.
Guests note difficulty operating the heating system and report the apartment becomes very warm due to floor-to-ceiling windows despite portable air conditioning units provided.
Listing language, decoded
Four of six low reviews in the last 12 months cite maintenance, and recent reviews show unresolved issues from prior stays.
The host replies quickly to complaints but defends against them rather than taking ownership, suggesting guests misunderstand how to operate the property.
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