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Maintenance problems show up in 13 of 42 low reviews, and 11 of those are from the last 12 months, including a flooded bathroom and a broken shower drain in September 2026. Host communication issues appear in 8 of 42 low reviews, with guests describing AI chat loops and 30-plus minute waits for a human response, most recently this month. These same problems turn up in five-star reviews too, with guests praising the stay overall while still noting the AC was broken or the room was smaller than shown, which is why this listing does not clear the bar for a clean recommendation.
What the stars hide
Maintenance failures in roomsmaintenance
Guests reported a flooded bathroom with water under the bed, a leaking shower, and a weak or noisy AC unit. 13 of 42 low reviews name a maintenance problem, 11 of them in the last 12 months.
Counted25 reviews mention maintenance · 21 in the last year · 2 bad enough to change a booking · also raised by guests who still gave five stars
Source: reviews · Latest: September 2026
Slow AI-driven supporthost
Guests said the host's automated system routes requests through chat bots and delays human responses by over 30 minutes or overnight. One guest was locked out of their room with belongings inside.
Counted11 reviews mention host · 7 in the last year · 3 bad enough to change a booking · also raised by guests who still gave five stars
Source: reviews · Latest: September 2026
Room smaller than shownaccuracy
Guests said the actual room did not match photos, with one guest receiving a different room layout than pictured. 7 of 42 low reviews raise this, and it also appears in five-star reviews as a minor complaint.
Counted14 reviews mention accuracy · 11 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
Source: reviews · Latest: September 2026
Building noise from other guestsnoise
Guests mentioned the building stays busy with other Numa guests at all hours, and a few noted a noisy AC unit at night. 8 of 42 low reviews mention noise.
Counted15 reviews mention noise · 10 in the last year · also raised by guests who still gave five stars
Source: reviews · Latest: September 2026
Cleanliness slips despite ratingcleanliness
One guest said dust built up under and around the bed nook despite the rest of the room being spotless. 4 of 42 low reviews mention cleanliness.
Counted6 reviews mention cleanliness · 4 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
Source: reviews · Latest: August 2026
Listing language, decoded
Modern bathroom with a shower
Guests reported a leaking shower drain and one flooded bathroom. 2 reviews describe water damage from the shower.
Fully-equipped kitchenette
One guest was moved out of a room with a kitchenette into one without it, mid-stay, without notice.
actual room may differ from photos
Guests confirmed rooms shown do not always match what they receive. 7 of 42 low reviews mention this.
a bit overpriced
Guests said the price felt high for the room size. 1 review directly calls it overpriced, others compare it unfavorably to alternatives at the same cost.
Trend
Stable
Problems run at 8.6% of reviews in the last year and 7.9% before that. Nothing has changed much.
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