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Four guests hit a hidden facility fee that never showed up on Airbnb, and four more said the room or location didn't match what was listed, as recently as August and July 2026. Five guests complained about noise from other guests, hallways, and bars across the street just this September, and five others found the pool closed for maintenance with no warning even though the listing calendar promised otherwise. Breakfast also comes up repeatedly as thin on options.
What the stars hide
Hidden facility fee not transparent on Airbnbcost
The $40 nightly facility fee (plus tax) is collected at check-in but not listed in Airbnb's price breakdown. Guests discover it after booking. One guest reported being charged an extra $100+ at checkout on top of the facility fee.
Counted20 reviews mention cost · 17 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
Source: reviews · Latest: August 2026
Room or listing location does not match descriptionaccuracy
Guests received rooms on the wrong floor, far from the lobby, overlooking a parking lot or alley, or in a location that didn't match their booking request. One guest was told the wrong location before booking and had to cancel their plans. Another was placed in the last room of the hotel, far from amenities.
Counted6 reviews mention accuracy · 6 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
Source: reviews · Latest: July 2026
Noise from guests, hallways, and bars across the streetnoise
Guests cannot sleep due to loud talking and laughter in hallways late at night, doors slamming, footsteps from rooms above, and a bar across the street playing music until 2 AM. Even with earplugs and blackout blinds, the noise penetrates. The rock 'n' roll theme attracts a younger crowd that does not keep quiet hours.
Counted6 reviews mention noise · 5 in the last year · 1 bad enough to change a booking
Source: reviews · Latest: September 2026
Pool closes for maintenance without notice in listing calendarmaintenance
The listing states the pool is open year-round, but the listing text includes a reminder that it closes for maintenance April 5–12 each year. Guests booking during this window do not see the closure until after booking or arrival.
Counted7 reviews mention maintenance · 7 in the last year · also raised by guests who still gave five stars
Source: reviews · Latest: August 2026
Breakfast limited in selection and serviceaccuracy
Several guests found the grab-and-go breakfast offers fewer choices than expected and requires asking staff for plates, utensils, and toasts instead of self-service. Cold hard-boiled eggs only. Marketed as a perk but underwhelms.
Counted6 reviews mention accuracy · 6 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
Source: reviews · Latest: 2026
Listing language, decoded
year-round outdoor pool
Heated pool is actually closed April 5–12 annually for maintenance.
steps from Fenway Park
Hotel is across the street, but location placement within the hotel varies—some rooms face the parking lot and alley instead.
rock 'n' roll energy
Young guests staying late, loud talking and door slamming in hallways after midnight, especially on weekends.
Trend
Stable
314 of the 333 reviews are from the last year, so there is not much earlier history to compare against yet.
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