You will run into confirmed problems across multiple categories. Accuracy issues appear in 20 of 66 low reviews—rooms don't match photos, missing amenities, wrong views. Maintenance problems affect 24 of 66 low reviews—broken appliances, leaking fixtures, filthy vents, wet carpets. These same problems show up in five-star reviews too, meaning they're real and unpredictable.
What the stars hide
Guests frequently report rooms don't match pictures—missing bathtubs, different kitchen layouts, wrong views, different floor locations. Some say photos show amenities their actual room lacked.
Counted25 reviews mention accuracy · 12 in the last year · 8 bad enough to change a booking · also raised by guests who still gave five stars
Multiple guests found non-working mini fridges, leaking sinks, clogged showers, and broken freezers. One guest's medication spoiled because the freezer was broken. Repairs sometimes took 30+ minutes.
Counted42 reviews mention maintenance · 10 in the last year · 10 bad enough to change a booking · also raised by guests who still gave five stars
Guests report dusty air vents that look uncleaned for months, carpet stains, stained sheets with holes, visible mold in grout, and general dust throughout. One guest found the carpet soaking wet.
Counted17 reviews mention cleanliness · 7 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
Guests report being charged for valet parking despite inclusion in resort fees, with some spending 30 minutes resolving charges. One guest was charged $270 for unopened mini-bar items before departure.
Counted8 reviews mention cost · 3 in the last year · 2 bad enough to change a booking · also raised by guests who still gave five stars
Secondary owner was reported as curt, sassy, and dismissive during check-in interactions. One guest felt the host didn't help resolve a billing dispute.
Counted12 reviews mention host · 5 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
Listing language, decoded
Problems run at 9.2% of recent reviews against 7.9% before, which is the same listing either side of the year.
Checking more than one place?
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