Out of 383 reviews, 13 guests reported problems—a small enough share that isolated issues stand out rather than a pattern. Three guests encountered hot water that failed or worked intermittently, and three found the host slow to respond when problems arose during their stay. A couple of guests also reported noise from neighbors bleeding through the walls.
- Hot water fails or works intermittently9 reviews
- Host slow to respond to problems during stay5 reviews
- Noise from neighbors bleeds through walls6 reviews
What the stars hide
Multiple guests report hot water not working during their stay, sometimes for entire days. One guest noted it worked only half the time. The listing does not disclose this known issue.
Counted9 reviews mention maintenance · 2 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
Guests unable to reach Gustavo when issues arise, including laundry room detergent location unknown and hot water failures. One guest unable to resolve a problem because the host was traveling.
Counted5 reviews mention host · 1 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
Multiple guests hear loud noise from adjacent units, including parties and renovations not mentioned in the listing. The open-breeze design allows sound to travel. Happens despite the listing claiming a quiet zone.
Counted6 reviews mention noise · 1 in the last year · also raised by guests who still gave five stars
Guests report a sagging couch with a big dip in the middle and a bed that could be more comfortable. These are core furnishings used daily.
Counted9 reviews mention maintenance · 2 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
Host told a guest that pool photography was allowed, but building staff prohibited it upon arrival. Host rejected responsibility and refused refund.
Counted1 review mentions accuracy
Listing language, decoded
We read the most recent reviews rather than all of them here, which is not a fair basis for comparing now against before.
Gustavo replies to some negative reviews with explanations and clarifications but does not always take accountability; he defended his actions regarding photography instead of apologizing. No data on reply speed.
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