airbnb.com/rooms/28347509

N's Apartments

Shinjuku · Entire rental unit · 6 guests · Superhost

4.84 stars 225 reviews Guest favorite

Rating and reviews as of September 22, 2026

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Verdict
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5 of 225 reviews report a maintenance problem, 4 of them in the last year, a hot tub that often doesn't work, including from guests who still gave five stars. Reviewers describe this as an ongoing issue as recently as June 2026.

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What guests flagged

Hot tub often unusablemaintenance

Guests describe the rooftop hot tub as inoperable or requiring a separate paid booking with 12 hours notice.

Counted5 reviews report a maintenance problem · 4 in the last year · 1 said it would have changed their decision to book · 1 from guests who still gave five stars

Source: reviews · Latest: June 2026
Cooking fumes from ground floorcleanliness

Guests report strong cooking smells entering the unit from restaurants below.

Counted3 reviews report a cleanliness problem · 2 in the last year · 1 from guests who still gave five stars

Source: reviews · Latest: July 2026
Host manages multiple unitshost

5 of 225 reviews mention the host running several properties, with one guest saying this meant less personal attention than expected.

Counted5 reviews report a host problem · 2 from guests who still gave five stars

Source: reviews · Latest: December 2024
Unit smaller than photos suggestaccuracy

Guests say the space looked bigger in photos than in person, including comments about a couch bed used by adults in a group of 6.

Counted2 reviews report an accuracy problem

Source: reviews · Older issue, last reported January 2024

Listing vs. guest experience

Phrases from the listing, or wording that recurs in reviews, beside what guests went on to describe. The counts are the ones above.

There is a Jacuzzi on the rooftop
Guests describe the hot tub as often broken or requiring a separate paid reservation 12 hours in advance. 3 of 225 reviews mention the hot tub not working as expected.
A clean, modern accommodation
3 reviews mention a musty smell, wobbly chairs, or patched wall imperfections.
Trend
Stable

Problems run at 13.0% of reviews in the last year and 8.4% before that. That is up, but on this many reviews not by enough to call it slipping.

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This report is our opinion, based on public guest reviews as of September 22, 2026. Skiporbook is not affiliated with or endorsed by Airbnb.

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