30 of 1347 reviews report photos not matching the unit, 9 of them in the last year, and 35 of 1347 reviews report maintenance problems with heating and AC controls, 7 of them in the last year. Both issues turn up even in five-star reviews, with 8 and 20 five-star reviewers reporting them. That pattern shows up across recent stays, not just older ones.
Host of this listing? Tell us what we got wrong, and we'll reread the reviews and answer within 48 hours.
What guests flagged
23 of 192 low reviews and 33 of 1347 reviews overall say the apartment they got did not match the listing photos, naming views of an alley instead of the city or a smaller layout than shown. 6 reviews in the last 12 months repeat this.
Counted30 reviews report an accuracy problem · 9 in the last year · 4 said it would have changed their decision to book · 8 from guests who still gave five stars
Guests mention the elevator stopping short of some floors, forcing guests to carry luggage up stairs. One review describes the elevator being out of service for two days.
Counted23 reviews report an access problem · 7 in the last year · 1 said it would have changed their decision to book · 16 from guests who still gave five stars
Guests mention noise from the street, the heavy front door, or other guests in the building. 9 reviews in the last 12 months repeat this, including 4 of the 8 most recent low reviews.
Counted67 reviews report a noise problem · 14 in the last year · 30 from guests who still gave five stars
Guests report broken or shared AC and heating controls.
Counted35 reviews report a maintenance problem · 7 in the last year · 1 said it would have changed their decision to book · 20 from guests who still gave five stars
2 guests describe feeling unsafe near the building at night. This has not been repeated since December 2023.
Counted2 reviews report a safety problem · 1 said it would have changed their decision to book
Listing vs. guest experience
Phrases from the listing, or wording that recurs in reviews, beside what guests went on to describe. The counts are the ones above.
Problems run at 18.3% of reviews in the last year and 13.3% before that. That is up, but on this many reviews not by enough to call it slipping.
Something wrong in this report? . Or read how we decide. Are you the host? , and we'll reread the reviews and answer within 48 hours. We may take this report down while we do.
This report is our opinion, based on public guest reviews as of September 22, 2026. Skiporbook is not affiliated with or endorsed by Airbnb.
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