Opening the report…
Opening the report…
19 of 464 reviews report a problem, about 4 in 100 stays. Recent guests mention 7am trash collection and 8am church bells as loud, and two reviews in the last few months report the elevator was out of order for their whole stay. Neither problem showed up often enough or recently enough across the last eight low reviews to call this a pattern you should expect.
Guests describe cart wheels on cobblestone around 7am on weekdays and long church bell ringing at 8am. 6 reviews mention it, including some five-star reviews.
Counted33 reviews mention noise · 12 in the last year · 1 bad enough to change a booking · also raised by guests who still gave five stars
Two reviews in mid-2026 said the elevator was broken for their entire stay, forcing them to carry luggage up four floors. One review specifically flagged this for an older guest.
Counted8 reviews mention access · 1 in the last year · 3 bad enough to change a booking · also raised by guests who still gave five stars
Reviews mention a small fridge, missing microwave or freezer in some units, and general wear compared to listing photos. 6 reviews raise this.
Counted13 reviews mention maintenance · 5 in the last year · also raised by guests who still gave five stars
One guest said they expected AC based on the description but only a fan was provided during a hot spell. 2 reviews raise cooling as a mismatch.
Counted6 reviews mention accuracy · 4 in the last year · also raised by guests who still gave five stars
One recent guest described a stressful situation over a delayed flight and a same-day check-in deadline tied to booking terms not shown before booking.
Counted2 reviews mention safety · 1 in the last year · also raised by guests who still gave five stars
Problems run at 4.5% of reviews in the last year and 3.9% before that. Nothing has changed much.
Something wrong in this report? . Or read how we decide.
A trip pack covers 10 listings for 30 days. $9 plus tax.
Guests repeatedly mention the location next to the Round Tower and easy walking to Nyhavn. 6 reviews from recent months praise fast staff responses to problems like the check-in code and broken elevator. Several guests mention the in-building laundry and luggage lockers as genuinely useful.