You'll run into serious maintenance problems here. Eleven of the thirty-one guests who left low reviews reported failures, and the issue shows up across reviews at all rating levels, confirming it's a real concern. Noise from neighbors also bleeds through the walls for some guests.
What the stars hide
Washing machines, hot water systems, and bathroom drainage fail during stays. Multiple guests report no hot water for showers, water that stagnates in sinks, and appliances that stop working. Resolution is slow.
Sound insulation between apartments is poor. Guests hear footsteps, children crying, and loud voices from neighbors, especially at night. This problem appears in both five-star and low reviews.
The digital entry link or door codes sometimes malfunction, trapping guests outside and forcing them to find internet or wait for staff help.
The listing does not mention the tourist tax in booking details. Staff demand payment (up to €72) at check-in before releasing access codes, surprising guests.
Photos make rooms appear larger than they are in person. The sofa bed is the only sleeping option beyond the main bed, which surprises guests expecting two beds.
Listing language, decoded
Recent low reviews in the last 12 months name the same maintenance and noise issues that appeared in older reviews, with no improvement.
Replies arrive but often defend and explain rather than fix quickly. Staff apologize 24 times across replies but acknowledge slow resolution when water heater fails.
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